Ticket, Performance and Website Policies

Thank you for taking the time to read our performance, ticket and website policies. These policies are intended to create a positive experience for you and all of our patrons. If you have a question about one of our policies please don’t hesitate to call us at 905-885-1071 or email mikef@capitoltheatre.com.

Ticket Policies

Ticket Refunds

There are no refunds.  Tickets may be exchanged at our discretion.

Lost Tickets

If you misplace your tickets for a single play, visit the box office  and we will reprint your tickets.

Unauthorized Ticket Sales

Tickets purchased or otherwise obtained  from someone other than the Capitol Theatre, Ticketfly or our authorized agents might be lost, stolen or counterfeit and may not be honoured. Tickets may not be resold without permission from the Capitol Theatre.

Performance Policies

By attending a performance at the Capitol Theatre you agree to our Terms and Conditions. If you fail to abide by these terms and conditions, we may cancel your tickets and refuse admission without refund.

Late Seating Policy

Patrons who arrive late will be seated at the discretion of Capitol Theatre staff/volunteers. Latecomes will only be admitted at a suitable break in the performance, and may not be seated in their assigned seats until intermission. Until they are seated, latecomers may watch productions on the monitor located in the lobby.  There are no refunds for latecomers.

Child Seating

Parents may seat young children in their lap, but children must have assigned seats beside their parents. A limited number of child booster seats are available and are available on a first-come-first-serve basis.

Restricted Items

The following items are restricted, may not be brought into the theatre: alcoholic beverages, illegal drugs, weapons of any kind, bottles, cans, food products purchased outside the theatre and all forms of audio/video/image recording or transmitting devices. You consent to  reasonable examination your person or belongings to ensure compliance with these terms.

Recording Restrictions

You are not permitted to Record or transmit Capitol Theatre performances.

Program Subject to Change

Due to the nature of live performance, artists and programs may change at any time. We cannot promise you will be satisfied with the performance, nor that it will be free of technical difficulties.

Cancelled Performances

Admission may be refused at any time upon our refunding the printed purchase price, including in the event of cancellation of the performance.

Running Time

The posted running times of our performances are estimates, and these times can vary from one performance to the next.

Photo/Video Disclaimer

During your visit, you or members of your party may be filmed, videotaped, and/or photographed by a theatre employee, volunteer, contract photographer or the media. Your attendance at Capitol Theatre events serves as permission for the use of your image, or the image of your family or other party members, by the Capitol Theatre.

Production Advisories

We may not post advisories about subject matter, as sensitivities vary from person to person. If you have any questions about content, age-appropriateness or stage effects (such as strobe lights or theatrical fog) that might have a bearing on your comfort, please contact the box office at 905-885-1071.

Website Terms of Service


Please see our Privacy Policy.

Links are Not Endorsement

Links to accounts and other websites from this website are not intended to endorse other people, organizations or content unless explicitly indicated.

Warranty disclaimer

Use of this website and its contents is at your own risk. This website and all of its content are provided “As Is”. You must not rely on any content published on or linked to this website without first making your own enquiries to verify it is accurate, current and complete.

Modification of Terms

We reserve the right to supplement, remove or modify these Terms of Service at any time without notice. Please check this website for any changes. If you continue to use this website following a change to these Terms of Service, you will be deemed to have accepted the changes.

If any term or condition set out in this Terms of Service is held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will continue in full force.


These Terms of Service are governed by the laws of Ontario and Canada, and deemed to be entered into by you in the Province of Ontario.