Capitol Theatre COVID-19 Safety Policy


Our greatest privilege is to serve our community with arts and entertainment offerings throughout the year. We are proud of how we have weathered the crushing effects of the pandemic with you by our side and we wish to thank you for your ongoing support.

The Board of Directors and Senior Management have continued to evaluate our COVID-19 Safety Policies and at this time, the Capitol Theatre will continue our proof of vaccination requirement and mask mandate for entry, along with our audience distancing measures. Following trends in theatres across the country, and current infection rates, we feel these are the best measures we have to ensure the safety of our audiences, artists, staff, and volunteers.

Moving forward, this policy will be reassessed on an ongoing basis, with the eventual goal of lifting these requirements. We will continue to communicate any changes to our policy as they come up in the months to come. Thank you for your understanding—and for helping to keep our community safe and healthy.

If you have any questions, don’t hesitate to reach out to us directly at

Rob & Erin

COVID-19 SAFETY POLICY effective on September 1, 2021.

Purpose and General Statement

In light of the impact of COVID-19, the continuing concerns with variants of COVID-19, the ready availability of the COVID-19 vaccine, and in accordance with the Government of Ontario’s requirement for people to be fully vaccinated and provide proof of their identity and of their vaccination status to access concerts, music festivals, theatres and cinemas, the Capitol Theatre is introducing a policy for COVID-19 which includes a requirement for mandatory vaccination.

A copy of this policy is published on our web site ( and copies are located at our box office, in the theatre lobby and at building entrances. Questions about the policy can be sent via telephone (905-885-1071) or to our email address –

Protection of our staff, volunteers, artists, agents, contractors, audience members and other persons entering the Capitol Theatre premises (collectively called the “Covered Persons”) is of paramount importance and full COVID-19 vaccination is required for all Covered Persons.

The purpose of this policy is to reduce the risk of exposure to and transmission of COVID-19, a highly infectious and deadly communicable disease and is adopted to comply with Capitol Theatre obligations under occupational health and safety, human rights and other applicable legislation to take every reasonable precaution in the circumstances to protect workers and other Covered Persons entering our premises.

In introducing a mandatory vaccine policy, we have taken into consideration an individual’s right to privacy; however, we must also take into consideration the health and safety of all Covered Persons. An Individual may choose not to receive the vaccine. That will be a personal choice. Except as otherwise provided in this policy, individuals who choose not to be vaccinated will not be allowed to enter our premises.

This decision has not been taken lightly. In our view, requiring that all such individuals be vaccinated is necessary to ensure that everyone can work in a safe environment and our patrons can attend our theatre performances with confidence.

Providing Proof of Vaccination

Full COVID-19 vaccination means that, on each date of an individual’s entry into the Capitol Theatre premises, at least 14 days have expired since they received (i) the full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines; (ii) 1 or 2 doses of a COVID-19 vaccine not authorized by Health Canada, followed by 1 dose of a COVID-19 mRNA vaccine authorized by Health Canada; or (iii) 3 doses of a COVID-19 vaccine not authorized by Health Canada.

Individuals can obtain proof of immunization by downloading or printing their vaccine receipt from the provincial booking portal (, or by calling the Provincial Vaccine Booking Line at 1-833-943-3900. Once the Province of Ontario implements an enhanced digital vaccine receipt that features a QR code and the Capitol Theatre is able to acquire and utilize an app that will enable it to read and verify digital vaccine receipts, such digital vaccine receipts will be acceptable.

Proof of vaccination along with photo ID must be presented upon arrival to be permitted entry to the facility.

Reporting and Record Keeping

At all times, the Capitol Theatre will be respectful of an individual’s privacy rights. Information about COVID-19 vaccination status will be collected by the Capitol Theatre as such information is reasonably necessary to assess the risk to individuals. Vaccination records documenting COVID-19 vaccination status and/or negative COVID-19 tests will only be collected, used, or disclosed as may be necessary for legitimate operational purposes, or as directed or required by applicable privacy and other laws. Except for persons, such as members of the Board of Directors, staff,Volunteers and artists who regularly enter the Capitol Theatre premises and have consented to the retention of information provided under this policy, the Capitol Theatre will not retain any such information following departure from the Capitol Theatre of the individual who provided such information.


In the event an individual does not secure the required vaccinations without reasonable justification, that individual will not be allowed to enter the Capitol Theatre. Employees will be placed on a leave without pay.

Respect for Human Rights

As required by human rights legislation, the Capitol Theatre will consider any request for accommodation, up to the point of undue hardship, by a Covered Person who is unable to be vaccinated for bona fide and substantiated medical or other grounds protected by law. In order to qualify for such accommodation, the Covered Person will have to provide reasonable documentary evidence of the basis for the requested accommodation. Such information must include a written document completed and supplied by a physician or registered nurse in the extended class that sets out, in accordance with guidances issued by the Ministry of Health of Ontario, a documented reason for not being fully vaccinated against COVID-19 and the effective time period for the medical reason. Children under 12 will not be required to be vaccinated until they become eligible for COVID-19 vaccination. All persons who are so accommodated will be required to provide a negative COVID-19 test taken within 72 hours prior to entering the Capitol Theatre premises.

Health Certification

By entering the Capitol Theatre premises, Covered Persons are acknowledging that the statements below are true each time they enter the Capitol Theatre. If any of the statements are not true, the Covered Person should not enter the Capitol Theatre and, in the case of ticket-holders, use the exchange and refund policy to reschedule or refund their tickets:

  • I have not tested positive for COVID-19 in the past 10 days;
  • I have not experienced, within the past 48 hours, any new or worsening symptoms of COVID-19;
  • I have not had contact with any person having or suspected of having COVID-19 within the past 10 days; and
  • Unless accommodated in the manner set out in the Capitol Theatre COVID-19 Policy, I have full COVID-19 vaccination.

Health Screening and Monitoring

  • All guests attending the Capitol Theatre will be asked COVID-19 screening questions either prior to arrival through a seating reservation system or upon arrival. Contact tracing processes for all guests will be followed, as per requirements of the Haliburton, Kawartha and Pine Ridge District Health Unit.
  • All people on site working an event (staff, volunteers, artists, and contractors) will be asked to fill out a health screening checklist and have their temperature taken upon arrival. If they have a temperature or answer yes to any of the screening questions they will be asked to go home, self isolate and consult medical advice.
  • If any person (staff, volunteer, artist and contractor) were to feel ill during their shift, they will be expected to report this change in their health to staff or volunteer captain and will be asked to go home, self isolate and consult medical advice.
  • Every hour the shift supervisor or other designated person will check in with the people on site (staff, volunteers, artists, and contractors) to ensure that they are feeling well and have no health concerns.
  • Proof of vaccination shall not be required where an individual enters the Capitol Theatre premises solely (i) to use a washroom; (ii) to make a retail purchase including a ticket purchase; (iii) while placing or picking up an order; (iv) while paying for an order; (v) as may be necessary for health and safety.


  • To ensure the comfort and safety of our audience members, a limited number of tickets will be available to make it possible for the audience to socially distance.
    When offering pre-assigned seating, the seating map provided allows for seating of two (2) guests together and one (1) vacant seat between each group of two. You may book groups greater than two (2) however must book designated available seats only.
    When offering a general admission event, seats will be assigned by the Capitol Theatre ensuring a safe social distance between all parties.

Public Access Areas

  • All public access areas will be supervised by staff/volunteers.
  • Sanitation stations will be available throughout the event area consisting of hand sanitizer, disposable gloves, and face masks. This will be reinforced with signage and verbal encouragement provided by staff and volunteers.
  • Social distancing will be enforced with stanchions, ground markings, directional signage and verbal encouragement provided by staff and volunteers. Artists shall maintain a physical distance of at least 2 metres from spectators or be separated from spectators by plexiglass or some other impermeable barrier.

Mask Use

  • For Covered Persons, face coverings – covering nose, mouth, and chin (unless exempted by regulation) – must be always worn, except when eating or drinking in the assigned theatre seats or in other designated areas.
  • All staff, contractors and volunteers will wear masks during their shifts and are encouraged to always maintain social distancing. When not performing, performers shall wear masks. Children under the age of 2 are exempt.


  • All Main Floor bathrooms will be open and available for use.
  • Signage will be displayed on the bathroom doors indicating the maximum number of persons entitled to enter based on the bathroom size.
  • Physical distancing and sanitation signage will be posted in all bathrooms.

Cleaning and Sanitation Procedures

  • All people on site (staff, volunteers, performers, contractors, and guests) will be asked to sanitize their hands at the beginning of their shift, upon entering the event and regularly throughout their visit. Signage will be posted throughout the event space and backstage areas.
  • Staff and Volunteers will be asked to sanitize all high-touch surfaces with provided disinfecting wipes in their area on regular intervals (every 30 minutes or as they see appropriate) to maintain a sanitary environment.
  • Sanitation stations will be available to people on site (staff, volunteers, performers, contractors, and guests) and accessible throughout the event area and building consisting of hand sanitizer, gloves and masks.

The Capitol Theatre shall review this policy and update it as required by changing events and by government and public health authority direction.

Revision History

Approved by Board of Directors – September 14, 2021

Amended – September 22, 2021