Thank you for taking the time to read our performance, ticket and website policies. These policies are intended to create a positive experience for you and all of our patrons. If you have a question about one of our policies, please don’t hesitate to call us at 905-885-1071 or email [email protected].


Ticket Refunds

All ticket sales are final, there are no refunds or exchanges. Each ticket includes a service fee of $2.78, and applicable taxes. A charge of $2.50 per order is also included to support the Capitol Theatre’s CIF (Capital Improvement Fund). Full payment is required at the time of booking, unless otherwise stated.

If you have purchased tickets for a Capitol Theatre Production or Presentation and it is cancelled by the Capitol Theatre, the option of a refund equal to the face value of the tickets will be made available. Service, delivery and transaction fees, such as CIF, will not be refunded.

Alternatively, the full value of the ticket purchase (including service, delivery and transaction fees) can be used in the following ways; 1) exchanged for tickets to another performance, 2) placed on account that you can use at any time in the future, 3) towards the purchase of a Capitol Theatre gift voucher that you can use at any time in the future, or 4) donated to the theatre in return for a tax receipt for the full value of your purchase

COVID-19 Ticket Guarantee

To instil confidence in your ticket purchase, the Capitol Theatre has put in place a ticket guarantee if your show is cancelled, postponed, or modified due to COVID-19.

If any level of government puts any restrictions in place prohibiting large gatherings at venues and your show or presentation is cancelled, you will be offered the option to accept a full refund for your ticket purchase (including service, delivery and transaction fees). Guests will be encouraged to consider an alternative option prior to requesting a refund.If your show or performance is postponed or rescheduled, we will automatically move your tickets to a new date; however, you will still have the option of asking for a refund, credit, gift voucher or donating the value back to the Capitol Theatre.

Unauthorized Ticket Sales

Tickets purchased or otherwise obtained from someone other than the Capitol Theatre, Spektrix or our authorized agents might be lost, stolen or counterfeit and may not be honoured. Tickets may not be resold without permission from the Capitol Theatre.


If you, or any member of your party, are in quarantine or isolation, have come in close contact with someone with COVID-19, are experiencing any symptoms of COVID-19 or have tested positive for COVID-19, do not visit the theatre. We are offering flexible ticket exchanges, credits on your account or a gift card up to 24 hours prior to the date on your tickets. Refunds are not available. Please call our Patron Services team at 905-885-1071 for assistance.

The Capitol Theatre’s Covid Safety Measures are being continually reviewed and adjusted as needed. The Capitol Theatre reserves the right to adjust seating capacities and distancing requirements based on changing restriction limits.

At the time in which you are purchasing this ticket: 


Live theatre newcomers may not be sure what the proper behaviour and theatre etiquette is when attending a play or musical.

First-timers often wonder:
“What is the appropriate attire for the theatre? Are refreshments available? Are babies allowed? When do I applaud during the performance?”

While these are excellent questions, many visitors to the theatre forget to ask questions in advance regarding theatre etiquette and policies. Etiquette and policies are an important consideration that ensures all audience members will enjoy the show.

Unlike attending a movie, a live performance in a theatre is usually not as loud and the actors on stage rely on the audience to keep noise levels down so that the show is not interrupted by distractions.

While it may seem like common sense, many first-time theatre attendees (and some veteran theatregoers who should probably know better) are not familiar with proper theatre etiquette and behaviour. To help our patrons enjoy every show while remaining courteous to each other and the performers on stage, we have created the following the Do’s and Dont’s (mostly the latter) of theatre etiquette when attending a live performance.

SOURCE: Based on Broadway’s “Theatre Etiquette Tips and advice on how to practice good etiquette and appropriate manners when attending a show”.


Code of Conduct

The Capitol Theatre has a zero tolerance policy towards agressive behaviour, violence, discrimination, or harassment. Failure to comply with the rules may result in ejection from the event. Venue management reserves the right to refuse admission and/or eject any individual whose behaviour is believed to be questionable. Ejection cancels this ticket and with that, the holder forfeits any claim to a refund of the ticket price or any associated service or delivery fees.

Modification of Terms

We reserve the right to supplement, remove or modify these Terms of Service at any time without notice. Please check this website for any changes. If you continue to use this website following a change to these Terms of Service, you will be deemed to have accepted the changes.

If any term or condition set out in this Terms of Service is held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will continue in full force.


These Terms of Service are governed by the laws of Ontario and Canada, and deemed to be entered into by you in the Province of Ontario.