COVID-19 Refund Policy
July 10th, 2020
The Capitol Theatre continues to place the highest priority on the health and safety of our cherished Capitol family – staff, volunteers, artists and theatre patrons. It is imperative that we continue to support the global fight against the spread of COVID-19.
The Capitol Theatre has extended the suspension of all mainstage performances until Dec 31st, 2020.
Every effort is being made to reschedule the affected performances and we remain very optimistic in our plans to announce programming for the 2021 season in the coming months. At this time, future dates have not yet been confirmed.
As the impacts of COVID-19 on the theatre become more clear, we ask ticket holders to consider supporting the theatre’s sustainability and await the results of our efforts to re-schedule performances.
If you are a patron who has currently purchased tickets to performances scheduled from now until December 31st, 2020, before asking for a refund, we ask for your consideration of the following alternatives:
- Please await the results of our efforts to re-schedule these shows and keep your tickets for use on the new dates*
- Defer a refund in exchange for tickets for a performance scheduled later in the season. If you choose this option no action is required by you at this time – we will be in touch in the days to follow.
- Place the value of your tickets on a Capitol Theatre gift card that you can use at any time in the future.
- Donate the value of your tickets to the theatre in return for a tax receipt for the full value of your purchase
*If you wish to consider the rescheduled date for the performance you have purchased tickets for, there is no action required at this time. We will contact you directly in the days to follow.
Thank you in advance for considering the alternative options.